Body Shop
Meet Our body Shop Team
 Nathan Nix Body Shop Manager |  Scott Allen Assistant Manager |
 Bill Neumann Production Manager/Assistant Manager |  Berry Rummel Assistant Production Manager |
 Jason Johnson Estimator-Auto Mall |  C.J. Loos Blueprint Specialist |
 Mike Dill Estimator |  Steve Burchardt Billing |
 Kathy Eme Recetpionist |
FAQ
Kelley Collision Center is this areas premier auto repair facility for over 50 years.
• Kelley Collision Center warrants every repair we do. We offer fast friendly quality repairs that are guaranteed!
• We are a collision facility that will keep you informed throughout the repair process
• At Kelley Collision Center we pride ourselves in ensuring that all of our collision technicians are certified with continuing education. Our technicians are certified in:
• Structural correction
• Welding
• Mechanical
• Wheel Alignment
• Refinishing
• AC Servicing
You can always take it to Kelley Collision Center. The insurance company can not tell you where to repair your vehicle. Some insurance people with special interests will attempt to convince or STEER you to fix your vehicle at their PREFERRED SHOP; a shop that gives the insurance company special deals. These deals will often come at the vehicle owner’s expense which could compromise safety and the quality of repairs. Should this happen please contact Kelley Collision Center; our professional claims handlers can guide you through this unfortunate practice Remember that it is the insurance adjuster's job to satisfy the customer and close the claim at the lowest possible cost. If you decide to use your insurance company’s preferred shop, ask if your policy contains an “elects to repair” clause, causing your insurance to be responsible for the quality of repairs and possibly loss of value.
No, you do not need to get multiple estimates; you only need to notify your insurance representative as to where you will be having your repairs done. Your insurance company will work hand in hand with your choice of shop to insure you receive the service and quality repairs you have come to expect. But what happens if the insurance company’s estimate is lower than the one I get from Kelley Collision Center? Insurance companies are generally willing to pay for a proper repair. The insurance company appraiser may include only the most obvious damage in their estimate. At Kelley Collision Center, we try to write as thorough an estimate as possible. Just bring the insurance estimate in with you and we can go over the differences. If necessary, we'll notify the insurance company of the changes we need to make. Generally this just takes a phone call and we will bill your insurance company for the supplement at the completion of the repair. Although it does not happen often, some insurance companies will refuse coverage of certain necessary operations even though those operations are required to properly repair your vehicle. Unless you, "the Boss," tell us to perform the inferior repair, we will stop working on your vehicle until these concerns are addressed. Generally, that provides some amount of motivation to resolve the impasse and provide you with proper repairs.
Yes. We can coordinate a rental agency to pick you up at Kelley Collision Center when you drop off your vehicle for repairs.
To help customers in their time of need Kelley had convenient Enterprise locations located at Kelley Chevrolet 500 E state Blvd. and Buick GMC location in the Avenue of autos.
We’ve teamed with Enterprise to offer an exclusive savings just for you! Pick up your rental Friday after 3pm and from Friday until Sunday Kelley’s Body Shop will pay for your rental at NO additional cost to you. This enables us to get a jump start on your vehicle and have you back on the road in no time!
OEM stands for "Original Equipment Manufacture" and is used to describe parts made by or for the manufacturer of your vehicle. So OEM Ford parts come from Ford, Mercedes parts from Mercedes and so on.
Aftermarket (A/M) is used to describe parts that are produced by some manufacturer other than the one who originally made your car. Some aftermarket parts carry certification that helps ensure the basic quality of the part. Aftermarket parts are usually less expensive than new OEM, but for some applications may be a better choice than used OEM parts. While it is not the practice of Kelley Collision Center, some repairers and insurers list these parts as "Quality Replaced Parts."
LKQ stands for "like, kind and quality." Most of us are more familiar with the other term for this category which is "Used Parts." The term LKQ should more precisely define a sub-category of used parts that are just like the ones on your vehicle before your loss.
Today’s vehicles are very complex; so it can be difficult to see all the damage during the initial inspection. Therefore, finding additional damage has become very common; estimates written without a thorough disassembly of the vehicle often have overlooked additional damages. Kelley Collision Center is the exception; our repair planning process(Blueprint Process) almost always assures no surprise damage. If additional damage is found, it is documented and discussed with you and the insurance company. The insurance company may, or may not, want to come see the damage. These supplemental charges are itemized, authorized and billed along with the rest of the repairs. If the insurance representative wants to come see the additional damage, the repair process could be delayed from 2 - 5 business days. Be mindful that any additional parts found to be damaged will have to be ordered and that can lead to another delay (based on availability.)
A deductible is like a ”co-pay" on health insurance. It is a portion of the repair bill that is not covered by your insurance policy. The amount is determined by your insurance policy and is first set when you first purchase your insurance. Deductibles are commonly $100, $250, $500 and $1,000. The higher your deductible amount, the lower your insurance premium.
Your deductible is paid directly to Kelley Collision Center when your repairs are complete. The insurance company pays us for the work performed
No. And neither can any other honest repair facility. Your insurance policy is a contract between you and your insurance carrier. It specifically outlines what is covered by insurance and what is going to be your financial responsibility. Falsely manipulating an insurance claim to advance one party's interest is unethical and in many cases it is illegal. There may be legitimate ways to reduce your cost, such as appearance allowances or "cashing out" and declining some portion of the repair. We suggest that you consult your insurance company for details. Be wary of a repair shop that offers to "cover your deductible".
What is the difference between collision insurance and comprehensive insurance coverage?
Collision insurance and comprehensive insurance may vary. Generally, collision insurance covers damage to your vehicle caused by a collision with another object. Comprehensive insurance covers damage to your automobile from incidents such as vandalism, theft or glass breakage. It is generally a good idea to periodically review your policy and ask your insurance agent what exclusions are in your policy.
Will my insurance rates go up?
Your rates may or may not go up depending on who is at fault, and the type of loss; also your driving history may influence a rate increase. Your insurance agent or customer service representative can assist you in determining the impact of a given claim on your own policy premium.
Is it hard to match the color of my paint?
Allmost all colors can be matched by creating an illusion. Kelley Collision Center employs highly skilled paint professionals who are trained using state of the art equipment to assure colors are matched to manufacturer’s standards.
Kelley Collision Center uses the following steps to ensure your satisfaction with the color match.
1. Your vehicle has an information label that includes a paint code. This code identifies the color of your car.
2. Our computerized paint-mixing system includes the standard color for your car and known variants. The database of known variants is important because in the vehicle manufacturing process there is some variability (such variations typically occur between paint lots or between factories). We check for the best match among these base colors and their variants.
3. A perfect match usually cannot be obtained by tinting alone.
4. Blending is used to fade the freshly painted finish into the original. Between tinting and blending, the color match area becomes completely invisible.
What about my personal belongings?
Before dropping off your vehicle, we recommend that you remove your personal belongings or anything of value. Our insurance covers damage to your vehicle as a result of fire, theft, or even employee error, but it only covers the vehicle and its factory installed parts. Consequently, we do not assume liability for other items that you choose to leave in your vehicle.
Even though our team is comprised of very honest people, they often remove interior parts to gain access to the damaged area or to protect the interior from damage. One misplaced item can cause a lot of hard feelings and we value your good opinion.
Does Kelley Collision Center fix my kind of car?
Kelley Collision Center skilled technician’s are trained to repaired all makes and models of vehicles, foreign and domestic.
Does Kelley Collision Center guarantee their work?
Kelley Collision Center warrants every repair we do. We offer fast friendly quality repairs that are guaranteed! Will Kelley Collision Center Shop repair my car as good as new? At Kelley Collision Center, we believe in the “invisible” repair; we repair our vehicles to meet or exceed all manufacturer repair standards. This allows us to offer our life time warranty.
What will it cost me?
If you are filing an insurance claim with your insurance company all you will be responsible for is the price of your deductible. If you will be paying for your repairs yourself, an estimate will be provided to you after we have the opportunity to asses the damage on your vehicle and explain the repair process to you.
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Hours and Contact
  Nathan Nix Kelley Chevrolet 500 E. State Blvd. Fort Wayne, In 46805 PH: 260-484-5566 Toll Free: 800-553-5539 Hours: Monday - Friday 7am-5:30pm Saturday 8am-12pm Closed Sunday |   Jason Johnson Tom Kelley Buick Pontiac GMC 633 Avenue of Autos Fort Wayne, In 46804 Ph: 260-434-4600 Toll Free: 800-434-4750 Hours: Monday - Friday 8am-5pm Closed Saturday and Sunday |
Map & Directions
500 E. State Blvd Fort Wayne, IN 46805 PH: 260-484-5566 | View Larger Map |
633 Avenue of Autos Fort Wayne, in 46804 PH: 260-434-4600 |
Go Green
| Kelley Collision - A Commitment to Green Areas where Kelley Collision is practicing green standards: - Smoke free facilites - Sheet metal; damaged and scrap metal is recycled - Low VOC products (paint & material) - Cardboard boxes are recycled - Used parts; utilize like, kind & quality (LKQ) parts when possible - Thinner; waste is recycled by licensed waste haulers - HVLP(high-volume low-pressure) spray guns; better for the environment - Paint gun washers; reduced the amount of solvent used to clean paint guns by 80% - Air make-up systems in all shops; remove welding fumes and dust in the air - Paint Mixing System designed to color match and mix the proper quantity of paint for the repair, limiting product waste - Air condition recyclers are owned and operated - Car batteries; recycled by licensed dealers - Tires; recycled by licensed dealers - Spray booth; VOC (volatile organic compound) is filtered resulting in cleaner air - Fluorescent Bulbs; returned to manufacture for recycling - Filters; tested to be non hazardous waste - Detailing Products; water soluble - Paper Towels; for cleaning spray guns disposed as hazardous waste and disposed of by licensed waste hauler - Used Oil; recycled by licensed dealer - Used Anti Freeze; recycled by licensed dealer | |
- Sales1.888.448.6499
- Service 1.888.480.4552
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